If you visit our site…
If you call us…
Our customer services team and technical support team are here to provide support, customer service and technical support. We don’t record our calls, but your telephone number may be held securely within our system for data analysis later on. If you are calling to request spare parts, or additional parts that do not fall within our product guarantees, we may need to charge you. We will never store card details and any payment that is collected will be processed securely using a secure and recognised payment gateway.
Occasionally, we might collect other details such as your delivery address or your email address for the purpose of providing excellent customer support. Once we have collected these, they are held securely on our system. We will never share it with other companies for marketing purposes and wil only use any information that you provide in order to complete your request.
If you contact us on our website…
If you send a request using a form on our website, any data that is collected will be stored securely. We will never share it with other companies for marketing purposes.
Your information is held very securely in a file with access restrictions that is only accessed for the purposes of providing customer support, and the administration needed to legally register and tax any purchase you have made from us.
If you need to contact AVF Group Ltd., your contact information may be passed to other departments (such as Technical Support or Quality) for the purpose of providing excellent customer support.
Any information that we collect and store is solely for the purpose of providing excellent customer service and also for the purpose of making improvements to our products. In order to do this, we might need to share your information with the following types of companies:
If you would like to find out what information we hold about you, or if you wish to amend or ask us to remove any information we hold about you, then please contact our Data Protection Team via email [email protected]
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|