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General Information

Where can I buy your products?
We supply our products to a wide variety of retailers around the world. For information on specific availability, please contact local retailers.

Where can I find the technical specifications for my product?
You can find technical drawings of our latest products by visiting the individual product page.

I can’t find the instruction manual or warranty information for my product.
Replacement manuals can be downloaded from the online product page or from our Product Instructions page. Warranty information can be found here.

There are parts missing from my product.
Please contact our support team who will be happy to assist you with replacement parts. If possible, please ensure that you can provide the leaflet number (46____rev__) shown on your instructions, and the part numbers of the missing parts.

What is VESA?
VESA is the wall mounting standard which most TV manufacturers adhere to. This is the distance between mounting holes on the back of your screen. Common dimensions include 100mm x 100mm, 200mm x 200mm, 400mm x 200mm, and 400mm x 400mm. You can find more information about VESA on our Quality & Safety Standards page.

TV Mounts

What wall types are compatible with my wall mount?
To reduce confusion and risk, all of our products include guidance on which wall type it is suitable to install to, and the fixings to use. If you need advice about your wall’s suitability for mounting, please enquire with a qualified professional. You could also consider a UNIMAX Any Wall product, which will mount on any wall type.

Will my TV be secure?
You can install your TV with confidence - our mounts are tested to 3 (or even 4) times the weight stated on the box. When hanging the TV, our mounts offer locking mechanisms to hold the TV securely in place and still give you the manoeuvrability you need.

I am upgrading my TV to a larger screen – will my existing TV wall mount still be suitable?
As long as the new TV’s size, weight and VESA size are compatiblity with your mount, you should be able to re-use your mount. If you’re unsure, contact our support team.

Why does my product include so many screws?
There are a lot of screws in your mounting kit, to account for a wide range of TVs - you will not need to use all of them. We recommend keeping the additional screws in case you wish to change TVs in the future.

Which screw size should I use?
Try screws of different diameters in the mounting holes on the back of your screen, until you find the one that fits correctly. When choosing the screw length, we recommend between 8-10mm of thread engagement in the TV. From here you should be able to work out any additional length required for spacers and thickness of the mount. Please avoid over-tightening screws.

Why do similar-looking mounts differ in price?
While many TV mounts look very similar, there are many factors that vary between models, including differences in materials, manufacturing methods and premium features such as Fingertip Tilt, Post-Install Levelling, and Wishbone Arm Design.

What is Fingertip Tilt?
This means that once your TV is installed, you can adjust the tilt position with your fingertips and it will stay in that position without the need for any manual adjustment. With a standard Tilt, you would have to adjust your TV by loosening the tilt mechanism manually, moving the TV into the desired position, and tightening it up again – this can get tedious if you move your TV around a lot.

What is Post-Install Levelling?
Many of our premium TV mounts offer a levelling system, allowing you to square up your TV position after you have drilled the wall. This means that you do not need to re-drill your wall to get the perfect installation.

What is Wishbone Arm Design?
This dual arm design feature minimises the amount a TV will droop when in its extended position.

TV Stands

I have an Affinity stand with a mounting column. Which fixing position should I put my TV on?
This is entirely subjective, and based on what you feel works best for your own viewing experience. Customers with large TVs (for example 48” and above) may wish to use the higher fixing points in order to be able to fully utilise the top shelf of the unit.

Why are the doors on my TV stand not aligning properly?
Ensure that you haven’t fully tightened all of the fixings during assembly. This should then allow you to align the doors before tightening up again at the end.

Will my DVD player/set-top box/games console fit on your shelving or TV stand?
Each of our product pages include links to Tech Sheets that show detailed product measurements, including shelving space.

TV Compatibility Issues

What do I do if my TV isn’t VESA-compliant?
Some AVF mount include support for non-VESA fixing sizes. We also offer adapter kits and bespoke solutions for many TVs that do not adhere to VESA standards. Please contact our support team for further assistance.

The supplied screws are too long/short for my TV.
Please contact our support team who can advise you and supply replacement parts if necessary.

The supplied screws are too short for my Samsung K Series TV.
Please contact our support team who can supply the extra parts required. There should be adapters included with your TV that will need to be fitted before mounting.

Why doesn’t my Sony TV fit my mount?
Some newer Sony TV models require an additional mounting kit. Please contact our support team who can supply this for you.

Why doesn’t my TV fit my mount?
While our mounts will fit the majority of TVs, certain models may not be compatible. You should always measure and check your VESA size before purchasing a mount. If you’re still unsure, contact our support team who can advise you on compatibility.